Return policy

At EquaRoots, we take great care to ensure that your products reach you safely and in perfect condition. As our products are consumable nutraceutical and wellness products, certain restrictions apply to cancellations, returns and refunds.

1. Cancellations & Returns

Due to the consumable nature of our products and for reasons of hygiene, safety and quality control, we do not accept returns once an order has been delivered, including for unopened or unused products.

Orders cannot be cancelled once they have been shipped.

If you need to make a change or cancel an order before it has been shipped, please contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once order processing has begun.

Refunds or replacements are provided only in the specific circumstances described below.

2. Damaged, Defective, Incorrect or Missing Products

If you receive a product that is damaged during transit, defective or compromised, different from what you ordered, or missing from your shipment, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

We strongly recommend recording a continuous unboxing video showing the sealed package and its contents, particularly for claims involving missing products, leakage, tampering or physical damage. This helps us verify and resolve your claim quickly.

Once the issue is verified, you may choose between a free replacement or refund for the affected product.

3. Order Not Delivered / Lost in Transit

If your order is confirmed as lost in transit or remains undelivered beyond the expected delivery period, please contact us with your order number.

Once confirmed with our delivery partner, we will either:

Reship your order at no additional cost; or
Issue a full refund for the undelivered order.

4. Change of Mind

We do not offer refunds, exchanges or returns because of:

Change of mind
Personal taste or flavour preference
Ordering the wrong product
Finding the product cheaper elsewhere
No longer wanting or needing the product
Individual expectations regarding product experience or results

Please review the product description, ingredients and usage instructions carefully before placing your order.

5. How to Raise a Request

For an eligible refund or replacement request, please contact EquaRoots Customer Support and provide:

Your order number
Product name
Reason for the request
Relevant photographs and/or unboxing video, where applicable

Claims relating to damaged, defective, incorrect or missing products must be raised within 48 hours of delivery.

6. Refund Method & Timeline

Once a refund is approved, it will be initiated to the original payment method.

Please allow approximately 7–10 business days for processing. Your bank, card issuer, UPI provider or payment provider may require additional time for the amount to reflect in your account.

7. Shipping & Other Charges

Shipping and other fulfilment charges already incurred are generally non-refundable.

However, where EquaRoots has supplied an incorrect, damaged or defective product, or an order is confirmed lost in transit, EquaRoots will bear the applicable replacement or shipping costs.

8. Purchases Through Other Platforms

Products purchased through Amazon or other third-party marketplaces or retailers may be subject to the return, replacement and refund policies of the respective platform or retailer.

Please raise such requests through the platform from which the order was purchased, unless otherwise instructed.

9. Fair Use

EquaRoots reserves the right to review and decline claims that show reasonable signs of misuse, fraud, repeated abuse of the refund or replacement process, or manipulation of supporting evidence.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.